FAQ- Frequently asked questions
Q- How long will my order be?
A - Orders are fulfilled in the sequence that we received them. This prevents a customer from getting their item pushed back in the production line. Anything ordered from our store items, even though customized, averages 2 or 3 weeks build time plus shipping. However a completely custom project not shown in the store may take longer (such as a knife sheath or other customer projects). However some items may ship much quicker. There is also a "Rush upgrade" available in our upgrade menu, if this is purchased you are bumped to the front of the production line.
Q- Can I pay more for a quicker shipping option?
A- Yes, we can bill you the difference in shipping for an upgraded shipping rate, however the shipping we offer is the best value. There is also a "Rush upgrade" available, which is not a shipping upgrade rather it's an upgrade for the work itself, which is usually a much better value then a shipping upgrade as it gets your item to the shipping stage sooner.
Q- How do I get my order Rushed?
A- There is a "Rush upgrade" in the upgrade menu, just select the item you would like rushed. It will be put to the front of the line of our orders. It will be done as soon as we can, without cutting corners on quality. This is usually much better value then paying for a faster shipping method.
Q- I'm having trouble placing an order with my credit card.
A- Sometimes the Country will be defaulted to USA, if you are not in the states change the country first then you will see the "ZIP code" change to "Postal code" then proceed, this is usually cause of the issue.
Q- Can you make items not shown in the store?
A- Send us information and pictures if possible of what you had in mind, most of the times we can help people with their custom projects as well.
Q- I'm confused by the ordering process, can I order a different way?
A- Yes, you can tell us the details through email and we can send you an easy to follow invoice. We prefer an email instead of over the phone. That way we have your details in writing for your sake and ours.
Q- Do you ship to the USA?
A- Yes, we ship to the States and worldwide. Purchases over $20 will have tracking. This is to offer the best value in shipping and the best safety of its arrival. Our shipping rates are of the best value in service.
Q- Do you have a storefront I can visit?
A- Currently our workshop located in Chesley Ontario is not open to the public, however if you live nearby and want to save on shipping. You can use the code "PICKUP" at checkout and it will drop the shipping charge. When the item is done we will call you and let you know and arrange a pick up time. Please note if the code is entered we will not ship the item out.
Q- Do you make stamps for leather?
A- We now offer custom made brass stamps check out our upgrade menu and contact us for more details.
This is great for custom projects, business logos or sayings for giveaways. We keep your brass stamp on file for any future orders.
Q- How will I know when my order is shipped?
A- You will get an email showing your item has been shipped and the tracking number will be supplied with that email. (unless it's a non tracked item such as key chains)
A - Orders are fulfilled in the sequence that we received them. This prevents a customer from getting their item pushed back in the production line. Anything ordered from our store items, even though customized, averages 2 or 3 weeks build time plus shipping. However a completely custom project not shown in the store may take longer (such as a knife sheath or other customer projects). However some items may ship much quicker. There is also a "Rush upgrade" available in our upgrade menu, if this is purchased you are bumped to the front of the production line.
Q- Can I pay more for a quicker shipping option?
A- Yes, we can bill you the difference in shipping for an upgraded shipping rate, however the shipping we offer is the best value. There is also a "Rush upgrade" available, which is not a shipping upgrade rather it's an upgrade for the work itself, which is usually a much better value then a shipping upgrade as it gets your item to the shipping stage sooner.
Q- How do I get my order Rushed?
A- There is a "Rush upgrade" in the upgrade menu, just select the item you would like rushed. It will be put to the front of the line of our orders. It will be done as soon as we can, without cutting corners on quality. This is usually much better value then paying for a faster shipping method.
Q- I'm having trouble placing an order with my credit card.
A- Sometimes the Country will be defaulted to USA, if you are not in the states change the country first then you will see the "ZIP code" change to "Postal code" then proceed, this is usually cause of the issue.
Q- Can you make items not shown in the store?
A- Send us information and pictures if possible of what you had in mind, most of the times we can help people with their custom projects as well.
Q- I'm confused by the ordering process, can I order a different way?
A- Yes, you can tell us the details through email and we can send you an easy to follow invoice. We prefer an email instead of over the phone. That way we have your details in writing for your sake and ours.
Q- Do you ship to the USA?
A- Yes, we ship to the States and worldwide. Purchases over $20 will have tracking. This is to offer the best value in shipping and the best safety of its arrival. Our shipping rates are of the best value in service.
Q- Do you have a storefront I can visit?
A- Currently our workshop located in Chesley Ontario is not open to the public, however if you live nearby and want to save on shipping. You can use the code "PICKUP" at checkout and it will drop the shipping charge. When the item is done we will call you and let you know and arrange a pick up time. Please note if the code is entered we will not ship the item out.
Q- Do you make stamps for leather?
A- We now offer custom made brass stamps check out our upgrade menu and contact us for more details.
This is great for custom projects, business logos or sayings for giveaways. We keep your brass stamp on file for any future orders.
Q- How will I know when my order is shipped?
A- You will get an email showing your item has been shipped and the tracking number will be supplied with that email. (unless it's a non tracked item such as key chains)
